Patient Access Specialist: Scheduling & Registration

Ochsner Health; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health is seeking a patient-facing Registration Specialist to greet patients, collect demographics, verify insurance, and support the scheduling and admission processes. The role emphasizes accuracy, privacy, and courteous service across in-person and phone interactions.

The ideal candidate will have a high school diploma (associate degree preferred) and experience with medical office data entry, billing software, and electronic records.

Qualifications

• Provides courteous patient and guest service in person or by phone.
• Gathers and inputs demographic and financial information for patient records.
• Verifies insurance and assists with scheduling and admissions processes.
• Works with various software packages for data entry and billing.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete patient scheduling, registration, or admission.
• Ensure forms are completed and data is accurate.
• Explain insurance benefits and collect due co-pays and self-pay amounts.
• Maintain confidentiality of patient information and follow privacy policies.
• Balance cash drawer and handle deposits as needed.

Skills

Customer service

Data entry

Communication

Interpersonal skills

Organizational skills

Education

High school diploma

Associate degree preferred

Tools

Billing software

Electronic records

Job description

Ochsner Health is seeking a patient-facing Registration Specialist to greet patients, collect demographics, verify insurance, and support the scheduling and admission processes. The role emphasizes accuracy, privacy, and courteous service across in-person and phone interactions.

The ideal candidate will have a high school diploma (associate degree preferred) and experience with medical office data entry, billing software, and electronic records.