Patient Access Specialist: Registration & Scheduling

Ochsner Health; Lafayette (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking an attentive Registration/Admissions Clerk to greet patients, collect information, verify insurance, and process registrations accurately. You will coordinate scheduling and admissions while maintaining confidentiality and high standards of service.

Ideal candidates have a High School diploma, 1+ year in healthcare or customer service, and strong data entry, communication, and problem-solving skills.

Qualifications

• Requires high school diploma or equivalent with relevant experience.
• Minimum 1 year in hospital/clinic/customer service.
• Preferred certifications such as CHAM/CHAA/Medical Assistant or related credentials.

Responsibilities

• Provide excellent customer service to patients, guests and families.
• Create, activate, and complete patient scheduling, registration or admission.
• Verify forms and gather paperwork accurately.
• Input demographic and financial information, explain insurance benefits and collect payments.
• Perform financial analysis of each case and inform patient of financial responsibilities.
• Balance cash drawer and handle deposits at end of shift.
• Maintain professionalism and resolve inter-personal conflicts.
• Adapt communication to diverse patient populations and privacy rules.
• Other related duties as required.
• Ensure compliance with laws and company standards.

Skills

Customer service

Data entry

Verbal and written communication

Insurance verification

Attention to detail

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Windows-based systems

Billing software

Job description

Ochsner Health in Lafayette, LA is seeking an attentive Registration/Admissions Clerk to greet patients, collect information, verify insurance, and process registrations accurately. You will coordinate scheduling and admissions while maintaining confidentiality and high standards of service.

Ideal candidates have a High School diploma, 1+ year in healthcare or customer service, and strong data entry, communication, and problem-solving skills.