Patient Access Specialist: Scheduling & MyChart Help

Mosaic Community Health; Bend (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

Mosaic Community Health’s Bend, Oregon call center seeks a Patient Access Representative to handle inbound calls, perform pre-registration tasks, and enter patient data in the EHR system. You will assist with new patient setup and pre-verification to ensure smooth first appointments.

The role emphasizes friendly, accurate service, coordination with clinics, and routing inquiries efficiently. Proficiency in MS Office is expected; Spanish language skills are a plus.

Qualifications

• High School/GED or better.
• 1 year of customer service or other administrative experience.

Responsibilities

• Answer all incoming calls or route messages to the appropriate clinic or individual.
• Provide timely, accurate customer service and information to patients.
• Schedule patients following provider schedules and clinic protocols.
• Promote, educate, and troubleshoot MyChart use and issues for patients.

Skills

Customer service

Administrative support

MS Office

Typing

Education

High School/GED

Tools

EHR software

Microsoft Office

Job description

Mosaic Community Health’s Bend, Oregon call center seeks a Patient Access Representative to handle inbound calls, perform pre-registration tasks, and enter patient data in the EHR system. You will assist with new patient setup and pre-verification to ensure smooth first appointments.

The role emphasizes friendly, accurate service, coordination with clinics, and routing inquiries efficiently. Proficiency in MS Office is expected; Spanish language skills are a plus.