Patient Access Specialist: Scheduling & Insurance

Halifax Health; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Halifax Health is seeking a Patient Access Specialist for Port Orange to manage scheduling, pre-registration, and registration activities. You will verify insurance benefits, obtain authorizations, and assist patients with financial counseling.

The role emphasizes accurate data entry, confidentiality, and compassionate customer service. Responsibilities include coordinating with departments, handling payments, and serving as a resource for medical staff and patients.

Qualifications

• Requires High School Diploma or GED; college degree preferred.
• Experience in healthcare or customer service is preferred.
• Must be able to verify demographics and insurance benefits accurately.
• Familiarity with medical terminology is preferred.
• Proficient with Microsoft Word and Excel; strong organizational skills.

Responsibilities

• Schedule patient visits and registration for hospital services.
• Perform pre-registration and registration with accurate data entry.
• Verify insurance benefits, collect authorizations and referrals as needed.
• Provide financial counseling and arrange payment plans per policy.
• Communicate with patients and families with empathy and professionalism.
• Maintain confidentiality and follow HIPAA guidelines.

Skills

Strong communication

Medical terminology

Demographic & insurance verification

Office software

Organizational skills

Customer service

Professionalism

EPIC EHR experience

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

EPIC EHR

MS Word

Excel

Job description

Halifax Health is seeking a Patient Access Specialist for Port Orange to manage scheduling, pre-registration, and registration activities. You will verify insurance benefits, obtain authorizations, and assist patients with financial counseling.

The role emphasizes accurate data entry, confidentiality, and compassionate customer service. Responsibilities include coordinating with departments, handling payments, and serving as a resource for medical staff and patients.