Patient Access Representative

CommonSpirit Health; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

CommonSpirit Health in Houston seeks a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration.

You will verify demographics, insurance eligibility, and account information in multiple systems, support scheduling, and document in the EHR, while communicating financial responsibilities and collecting payments as appropriate.

Qualifications

• High School Graduate General Studies required or GED upon hire.
• 1-3 years of relevant customer service experience required.
• Preferred: 1-3 years of experience in healthcare patient access and knowledge of patient registration procedures, health insurance payers, and real-time insurance verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographics and insurance verification within the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established tools and collect payments at time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and workflow adherence.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Skills

Customer service

Healthcare knowledge

Education

High School Graduate General Studies

High School GED General Studies

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.


• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.


• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.


• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.


• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to continue complex or non-standard issues.


• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate General Studies, upon hire or


• High School GED General Studies, upon hire and


• 1-3 years 1 year relevant customer service experience, upon hire and


• None, upon hire

Preferred

• 1-3 years 1 year relevant customer service experience in healthcare patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications., upon hire

Where You'll Work

Baylor St. Luke's Medical Center is an 1,045 bed facility located in the Texas medical center. A joint venture with Baylor College of Medicine, Baylor St. Luke's is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital is home to the Dan L Duncan Comprehensive Cancer Center, a nationally-accredited and NCI-designated comprehensive cancer center. Our new McNair Campus is designed around the human experience - modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education.

Pay Range

$19.01 - $26.85 /hour