Patient Access Specialist: Registration & Scheduling

Catholic Health Initiatives; Sugar Land (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Luke's Health-Sugar Land Hospital is seeking a Patient Access Professional to perform patient registration across multiple access points and ensure accurate demographics, insurance verification, and confidential documentation in the electronic health record.

You will support scheduling, explain patient financial responsibilities, collect payments, and help with patient inquiries while maintaining a positive, compliant patient experience.

Qualifications

• High School diploma or GED at hire.
• 1 year healthcare patient access experience preferred.

Responsibilities

• Perform patient registration across access points with accurate demographics and verified insurance.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using education tools and scripts, including estimates and liabilities, and collect payments at the time of service.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues.
• Provide patient-facing support via telephone and other channels, routing calls and documenting interactions.

Skills

Patient registration

Insurance verification

Documentation in EHR

Customer communication

Scheduling appointments

Education

High school diploma

GED

Tools

EHR systems

Job description

St. Luke's Health-Sugar Land Hospital is seeking a Patient Access Professional to perform patient registration across multiple access points and ensure accurate demographics, insurance verification, and confidential documentation in the electronic health record.

You will support scheduling, explain patient financial responsibilities, collect payments, and help with patient inquiries while maintaining a positive, compliant patient experience.