Patient Access Representative

Catholic Health Initiatives; Sugar Land (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Luke's Health-Sugar Land Hospital is seeking a Patient Access Professional to perform patient registration across multiple access points and ensure accurate demographics, insurance verification, and confidential documentation in the electronic health record.

You will support scheduling, explain patient financial responsibilities, collect payments, and help with patient inquiries while maintaining a positive, compliant patient experience.

Qualifications

• High School diploma or GED at hire.
• 1 year healthcare patient access experience preferred.

Responsibilities

• Perform patient registration across access points with accurate demographics and verified insurance.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using education tools and scripts, including estimates and liabilities, and collect payments at the time of service.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues.
• Provide patient-facing support via telephone and other channels, routing calls and documenting interactions.

Skills

Patient registration

Insurance verification

Documentation in EHR

Customer communication

Scheduling appointments

Education

High school diploma

GED

Tools

EHR systems

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.

• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.

• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.

• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.

• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to ***escalate*** complex or non-standard issues.

• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or

• High School GED, upon hire and

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

• None, upon hire

Where You'll Work

St. Luke's Health-Sugar Land Hospital is a 100 bed facility serving residents of Fort Bend County and Southwest Houston. Our Family Birthing Center provides exceptional care in a spa-like setting, creating a VIP (Very Important Pregnancy) experience for growing families. Since opening in 2008, our dedicated team of physicians, nurses and support staff has proudly delivered expert, compassionate care to our community. Our services range from heart care and neuroscience to robotic surgery.

Pay Range

$19.01 - $26.85 /hour

We are an equal opportunity/affirmative action employer.