Patient Access Specialist – Registration & Preadmission

Medical University of South Carolina; Columbia (SC); On-site; USD 19,000 - 29,000; Full time

Job summary

Medical University of South Carolina is seeking an employee in the Patient Admissions Department to handle preadmission and admission data entry, verification, and liaison tasks. The role emphasizes accuracy, policy compliance, and smooth patient flow within hospital registration processes.

The position focuses on registration procedures, insurance verification, and high-quality customer service to support financial counselors and patient accounting teams.

Qualifications

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Experience with hospital information systems or word processing preferred.
• Ability to interpret and apply financial procedures and regulations.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures and customer service best practices.
• Act as subject matter expert in patient access workflows, policies, and procedures.
• Coordinate patient flow and scheduling, ensuring accurate registration and check-in processes.
• Handle escalated inquiries, complaints, or issues, resolving conflicts and improving satisfaction.
• Collaborate with clinical departments to address patient care needs and scheduling conflicts.
• Conduct quality assurance audits on registration data and documentation for accuracy and compliance.

Skills

Customer service

Registration procedures

Insurance verification

Communication skills

Education

High school diploma or equivalent

Job description

Medical University of South Carolina is seeking an employee in the Patient Admissions Department to handle preadmission and admission data entry, verification, and liaison tasks. The role emphasizes accuracy, policy compliance, and smooth patient flow within hospital registration processes.

The position focuses on registration procedures, insurance verification, and high-quality customer service to support financial counselors and patient accounting teams.