Patient Access Specialist - Registration & Payments

Kaiser Permanente; Oregon; On-site; USD 23,000 - 34,000; Full time

Job summary

Kaiser Permanente is seeking a Patient Access Representative I in Clackamas, Oregon. This role greets patients, registers visits, verifies insurance, and collects applicable payments to support timely admission and clinical workflow.

Ideal candidates will handle high-volume front-desk interactions, maintain privacy standards, and coordinate with medical and financial teams to optimize patient experience and reconciliation of accounts.

Qualifications

• Experience in patient registration and front-desk operations.
• Familiarity with healthcare billing and insurance concepts.
• Knowledge of HIPAA privacy and security regulations.
• Ability to verify patient identity and benefits.

Responsibilities

• Registration: greet and register patients for services, collect demographic and insurance data.
• Revenue collection: collect co-pays and patient liabilities, document activity.
• Appointing: schedule or cancel appointments as needed.
• Regulatory/compliance: complete required forms and verify payer requirements.
• General services: assist patients, provide directions, and maintain records.

Skills

Registration

Cash handling

Customer service

Medical terminology

Communication

Education

Higher education preferred

Tools

EPIC

Job description

Kaiser Permanente is seeking a Patient Access Representative I in Clackamas, Oregon. This role greets patients, registers visits, verifies insurance, and collects applicable payments to support timely admission and clinical workflow.

Ideal candidates will handle high-volume front-desk interactions, maintain privacy standards, and coordinate with medical and financial teams to optimize patient experience and reconciliation of accounts.