On-Call Patient Access Specialist

Kaiser Permanente; Oregon; On-site; USD 36,000 - 52,000; Full time

Job summary

KAISER seeks a Patient Access Representative I (On-Call) in Clackamas, Oregon. This role greets patients, collects registration data, verifies demographics and insurance, and handles cash at point of service while ensuring compliance with HIPAA and EMTALA.

The position emphasizes accuracy, patient-focused service, and coordination with financial and clinical teams to support smooth admission and registration processes.

Qualifications

• Minimum one year of healthcare financial experience and minimum one year in an office environment customer service.
• High school diploma or GED required; medical terminology knowledge preferred.
• Certification in Medical Terminology and CPR/BLS is desirable; CPR within 30 days if new hire.

Responsibilities

• Register patients for services and verify demographics, insurance, and eligibility.
• Collect and apply patient payments at the point of service; handle cash per policy.
• Schedule or cancel appointments and manage pre-admission processes.
• Maintain compliance with HIPAA, EMTALA, and payer regulations; ensure accurate documentation.

Skills

Communication skills

Organizational skills

Written skills

Cash handling

Typing speed 35 wpm

Education

High School Diploma or GED

Medical Terminology Certification

Basic Life Support

CPR Certification

Tools

MS Word/Excel

EPIC applications

Job description

KAISER seeks a Patient Access Representative I (On-Call) in Clackamas, Oregon. This role greets patients, collects registration data, verifies demographics and insurance, and handles cash at point of service while ensuring compliance with HIPAA and EMTALA.

The position emphasizes accuracy, patient-focused service, and coordination with financial and clinical teams to support smooth admission and registration processes.