Patient Access Specialist — Registration & Insurance Verification

Cambridge Health Alliance; Wellington (MA); On-site; USD 38,000 - 47,000; Full time

Job summary

Cambridge Health Alliance's Hospital Registration team handles patient access for inpatient, outpatient, and emergency services. The Patient Access Representative will register patients accurately and timely, adapt to insurance changes, and train new staff.

Responsibilities include ensuring high-quality service, pre- and post-visit data accuracy, and collaboration with clinical, financial, and support teams to uphold CHA’s standards.

Qualifications

• High School Diploma required; Associate Degree preferred.
• Two years of patient access experience in a healthcare setting preferred.
• Two years of customer service experience required.
• Medical terminology knowledge; familiarity with third-party plans.
• Knowledge of Epic, Grand Central, Prelude and EMR preferred.
• Working knowledge of Google Office and Microsoft Office.

Responsibilities

• Register hospital patients accurately and in a timely manner.
• Stay updated on insurance plan requirements and communicate changes to staff; train new employees as needed.
• Ensure high quality service for patients and accuracy of information during pre and post visits.

Skills

Patient access experience

Medical terminology

Customer service

Insurance/third-party plans knowledge

Education

High School Diploma

Associate degree preferred

Tools

Epic systems

Google Workspace

Microsoft Office

Job description

Cambridge Health Alliance's Hospital Registration team handles patient access for inpatient, outpatient, and emergency services. The Patient Access Representative will register patients accurately and timely, adapt to insurance changes, and train new staff.

Responsibilities include ensuring high-quality service, pre- and post-visit data accuracy, and collaboration with clinical, financial, and support teams to uphold CHA’s standards.