Patient Access Specialist: Fast Registration & Insurance

CommonSpirit Health; Chattanooga (TN); On-site; USD 22,000 - 31,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative to handle registration, admitting, and data capture across hospital access points, including the Emergency Department and main registration.

You will verify demographics and insurance, explain financial responsibility, schedule appointments, and support a positive access experience while upholding privacy and regulatory standards.

Qualifications

• High School graduate or GED required at hire.
• 1 year of relevant healthcare experience preferred, especially in patient access or registration.
• Familiarity with patient registration procedures, insurance payers, and real-time eligibility verifications.

Responsibilities

• Register patients across access points and verify demographics, insurance eligibility, and billing documents.
• Scan, index, and manage patient documents within the electronic health record.
• Explain financial responsibilities using established tools and collect payments when appropriate.
• Schedule, confirm, and adjust appointments to ensure timely access to care.
• Resolve routine discrepancies and escalate complex issues per workflows.
• Provide patient support via phone and other approved channels.

Skills

Attention to detail

Customer service

Education

High School Graduate

High School GED

Tools

Electronic Health Records (EHR)

Job description

CommonSpirit Health is seeking a Patient Access Representative to handle registration, admitting, and data capture across hospital access points, including the Emergency Department and main registration.

You will verify demographics and insurance, explain financial responsibility, schedule appointments, and support a positive access experience while upholding privacy and regulatory standards.