Patient Access Associate

Cambridge Health Alliance; Medford (MA); On-site; USD 42,000 - 50,000; Full time

Job summary

Cambridge Health Alliance is seeking a Patient Access Representative at CHA One Cabot Care Center. The role focuses on accurate, timely hospital patient registration, insurance verification, and referrals management to support efficient admission and service delivery.

Ideal candidates will have healthcare patient access experience, strong customer service skills, and familiarity with medical terminology and Epic systems. This on-site position requires 40 hours weekly and day/evening shifts.

Qualifications

• Must have a High School Diploma; an Associate Degree is preferred.
• Two years of patient access experience in a healthcare setting handling registration, pre-registration, insurance verification and related services preferred.
• Two years of customer service experience required.
• Knowledge of medical terminology and familiarity with third-party plans, medical billing and collection is required.
• Proficiency with Google Office and Microsoft Office (Word, Excel, etc.).
• Knowledge of Epic systems including Grand Central, Prelude and EMR is preferred.

Responsibilities

• Register hospital patients accurately and in a timely manner.
• Stay current with changes in insurance plan requirements related to referrals and point-of-service collection.
• Communicate changes to registration staff and assist with training of new employees as needed.
• Help ensure high-quality service and accuracy of information during pre- and post-visit processes.

Education

High School Diploma

Associate Degree

Tools

Google Office

Microsoft Office

Epic systems

EMR

Grand Central

Prelude

Job description

Location

CHA One Cabot Care Center

Category

Clerical and Administrative Support

Department

One Cabot Central Registration

Job Type

Full time

Union Name

SH Laborers 381

Work Schedule

Day / Evening

Length Of Shift(s) In Hours

40

Shift Details

12p-8:30p Mon-Thur and 9a-5:30p on Friday

Hours/Week

40

Weekend Requirements

Yes

Holiday Requirements

No

On Call Requirements

No

The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA’s standards of quality, professionalism, and customer satisfaction.

The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits.

Qualifications

• High School Diploma required, Associate Degree preferred.
• Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred.
• Two Years Of Customer Service Experience Required.
• Medical terminology, familiarity with third party plans, medical billing and collection required.
• Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)
• Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.