Patient Access Associate

Cambridge Health Alliance; Wellington (MA); On-site; USD 38,000 - 47,000; Full time

Job summary

Cambridge Health Alliance's Hospital Registration team handles patient access for inpatient, outpatient, and emergency services. The Patient Access Representative will register patients accurately and timely, adapt to insurance changes, and train new staff.

Responsibilities include ensuring high-quality service, pre- and post-visit data accuracy, and collaboration with clinical, financial, and support teams to uphold CHA’s standards.

Qualifications

• High School Diploma required; Associate Degree preferred.
• Two years of patient access experience in a healthcare setting preferred.
• Two years of customer service experience required.
• Medical terminology knowledge; familiarity with third-party plans.
• Knowledge of Epic, Grand Central, Prelude and EMR preferred.
• Working knowledge of Google Office and Microsoft Office.

Responsibilities

• Register hospital patients accurately and in a timely manner.
• Stay updated on insurance plan requirements and communicate changes to staff; train new employees as needed.
• Ensure high quality service for patients and accuracy of information during pre and post visits.

Skills

Patient access experience

Medical terminology

Customer service

Insurance/third-party plans knowledge

Education

High School Diploma

Associate degree preferred

Tools

Epic systems

Google Workspace

Microsoft Office

Job description

Location: CHA One Cabot Care Center
Category: Clerical and Administrative Support
Department: One Cabot Central Registration
Job Type: Full time
Union Name: SH Laborers 381

Work Schedule: Day / Evening
Length Of Shift(s) In Hours: 40
Shift Details: 12p-8:30p Mon-Thur and 9a-5:30p on Friday
Hours/Week: 40
Weekend Requirements: Yes
Holiday Requirements: No
On Call Requirements: No

The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA’s standards of quality, professionalism, and customer satisfaction.

The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits.

Qualifications:

High School Diploma required, Associate Degree preferred.

Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred.

Two years of customer service experience required.

Medical terminology, familiarity with third party plans, medical billing and collection required.

Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)

Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.