Patient Access Specialist: Registration & Insurance Liaison

Medical University Hospital Authority (MUHA); United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University Hospital Authority (MUHA) seeks a Patient Access Representative to process preadmission and admission demographic and insurance data, enter information into the hospital system, and maintain data quality. This role serves as liaison between patients, financial counselors and patient accounting in the Patient Admissions Department.

Responsibilities include assisting with registration and insurance verification, guiding staff, coordinating patient flow, handling escalated

Qualifications

• High school diploma with 1 year in customer service, health care, or related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff, guiding on registration and insurance verification.
• Serve as SME in patient access workflows and policies, assisting with complex registrations.
• Coordinate patient flow and scheduling for registration and check-in.
• Handle escalated patient inquiries and issues to improve satisfaction.
• Collaborate with clinical staff to address patient care needs and access processes.
• Conduct quality assurance audits of registration data and insurance information.
• Assist with training new staff and conduct ongoing education on access policies.
• Monitor KPIs related to patient access metrics like wait times.
• Participate in departmental meetings to improve operations and patient experience.

Skills

Customer service

Education

High school diploma

Tools

Hospital information systems

Word processing

Job description

Medical University Hospital Authority (MUHA) seeks a Patient Access Representative to process preadmission and admission demographic and insurance data, enter information into the hospital system, and maintain data quality. This role serves as liaison between patients, financial counselors and patient accounting in the Patient Admissions Department.

Responsibilities include assisting with registration and insurance verification, guiding staff, coordinating patient flow, handling escalated