Patient Access Specialist I

MUSC Health; Columbia (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University Hospital Authority (MUHA) is seeking a Patient Access professional to process preadmission and admission demographic and insurance data. You will enter information into the hospital system, maintain data quality, and liaise with patients, financial counselors, and patient accounting in the Patient Admissions Department.

Responsibilities include guidance on registration, insurance verification, coordinating patient flow, and ensuring regulatory compliance.

Qualifications

• High school diploma required; 1 year experience in customer service, healthcare or business-related field preferred.
• Experience interpreting and applying financial procedures and regulations preferred.

Responsibilities

• Assist Patient Access Representative I staff with registration procedures, insurance verification, and customer service best practices.
• Serve as a SME in patient access workflows, policies, and procedures; help staff with complex registrations and insurance inquiries.
• Coordinate patient flow and scheduling to ensure efficient registration and check-in processes.
• Handle escalated patient inquiries or complaints and provide solutions to improve patient satisfaction.
• Collaborate with clinical departments to address patient care needs and improve access processes.
• Conduct quality assurance audits of patient registration data and insurance information for accuracy and compliance.

Skills

Customer service

Healthcare

Education

High school diploma

Tools

Hospital information systems

Job description

Medical University Hospital Authority (MUHA) is seeking a Patient Access professional to process preadmission and admission demographic and insurance data. You will enter information into the hospital system, maintain data quality, and liaise with patients, financial counselors, and patient accounting in the Patient Admissions Department.

Responsibilities include guidance on registration, insurance verification, coordinating patient flow, and ensuring regulatory compliance.