Patient Access Specialist – Registration & Front Desk

United Surgical Partners International; Oklahoma City, Northern (OK, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and AD&D coverage

Disability insurance

FSAs/HSAs and Daycare FSA

401(k) retirement plan

Employee Assistance Program (EAP)

Paid holidays and vacation

Job summary

Community Hospital in Oklahoma City is seeking a Full Time Patient Access Representative to register patients accurately and collect payments at the time of service. A $500 sign-on bonus is offered.

Responsibilities include pre-registration, entering demographics and insurance data, verifying benefits, and ensuring smooth front-desk operations. The role emphasizes excellent customer service, adherence to HIPAA, and teamwork across departments to meet cash collection goals.

Qualifications

• High School graduate or equivalent required; 2 years college preferred.
• Experience in patient registration, verification and authorization in a medical center or comparable institution.
• Working knowledge of governmental regulations and other reimbursement criteria preferred.
• Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.
• Excellent verbal and written communication as well as interpersonal skills required.
• Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work.

Responsibilities

• Pre-register 98% of all scheduled patients a minimum of three (3) business days in advance of their arrival.
• Obtain, validate and accurately enter in the computer system, the patient’s demographic and insurance information.
• Collect co-payment, deductible or co-insurance previously identified by the Insurance Verification Specialist or as indicated on the insurance card or online eligibility system, when the patient arrives for service.
• Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account.
• Log cash collected, generate receipts, and maintain balanced cash at all times.
• Meet monthly cash collection goals as determined collaboratively by Department Director/Manager and CBO.
• Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts.

Skills

Customer service

Data entry

HIPAA compliance

Attention to detail

Education

High school diploma

2 years college preferred

Tools

EHR systems

Job description

Community Hospital in Oklahoma City is seeking a Full Time Patient Access Representative to register patients accurately and collect payments at the time of service. A $500 sign-on bonus is offered.

Responsibilities include pre-registration, entering demographics and insurance data, verifying benefits, and ensuring smooth front-desk operations. The role emphasizes excellent customer service, adherence to HIPAA, and teamwork across departments to meet cash collection goals.