Registrar- Patient Registration, Per Diem, Mullica Hill

Inspira Health; Mullica Hill (NJ); On-site; USD 38,000 - 46,000; Full time

Job summary

Inspira Health in Mullica Hill, NJ seeks a Patient Access Registration Representative who delivers a proactive, patient-first experience. You will register all patients at ER, Outpatient, SDS and Admitting, capturing accurate demographic, financial and insurance information and communicating hospital policies.

The role includes verifying insurances in the HDX system, determining financial responsibility via Recondo, collecting patient payments at service with PatientCo, and obtaining signatures

Qualifications

• High School Diploma or equivalency required.
• Some college and/or CHAA certified preferred.
• Demonstrated experience in providing exceptional customer service and conflict resolution.
• Bi-lingual (Spanish) a plus.
• Knowledge of ICD-10 and CPT coding is preferred.
• Computer proficiency required. Typing skills of 30-40 WPM required.

Responsibilities

• Register patients at all points of registration (ER, Outpatient, SDS and Admitting) with accurate demographic, financial and insurance information.
• Verify insurances in the HDX system and determine patient financial responsibility via Recondo.
• Request and collect patient responsibility at time of service via PatientCo.
• Review and explain hospital consent forms and required registration documents, securing patient signatures.

Skills

Customer service

Conflict resolution

Communication

Typing 30-40 WPM

Education

High School Diploma

CHAA certified

Tools

HDX system

Recondo

PatientCo

Job description

MAJOR FUNCTION:The Patient Access Registration Representative is primarily responsible for providing a comprehensive, proactive, and “Patients First” experience to all patients and visitors at Inspira Health. Demonstrates outstanding customer service skills to investigate, triage and resolve patient issues, ensuring patient’s visit is an outstanding experience. Additionally, the Patient Access Registration Representative completes the registration of all patients, ensuring that all points of registration (Emergency Room, Outpatient, SDS and Admitting) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures. Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all insurances in HDX system and determines the patient’s financial responsibility amount via Recondo, the hospital insurance estimation tool. Requests and collects the patient responsibility amount at time of service, if applicable through our PatientCo application. Reviews and explains hospital consent form and all required registration documents to patients, according to department scripting, in addition to securing patient signatures on forms.QUALIFICATIONS:Education & Experience:High School Diploma or equivalency required.Some college and/or CHAA certified preferred.Demonstrated experience in providing exceptional customer service and conflict resolution.Hospital and Insurance registration experience preferred.Certification/Licensure:NAKnowledge & Skills:Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.Interest in learning new technology and troubleshooting to resolve minor technical issues.Bi-lingual (Spanish) a plus.Base knowledge of medical terminology, ICD-10 and CPT coding is preferred.Computer proficiency required. Typing skills of 30-40 WPM requiredMust be able to work in a fast-paced environment with a diverse population while maintaining a professional attitude and providing great customer service.Physical Requirements: N: Never O: Occasionally (80%)Lifting CStandingFSittingFLifting 20-50lbsOClimbingOKneelingOLifting>50lbsNCrouchingFReachingFCarryingFHearingCWalkingCPushingFTalkingCVisionCEnvironmental Conditions:NoiseFVaried TemperaturesOCleaning AgentsFNoxious odorsNPatient ExposureCOperative EquipmentNAbility to travel among hospital sites preferred.BENEFITS INFORMATION:Click Here to Review Our Great Benefits Offerings?>At Inspira Health, you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.