Patient Access & Registration Specialist

Ochsner Health; Northern (KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Ochsner Health in the United States is seeking a patient access assistant focused on courteous scheduling, registration, and check-in. You will verify insurance, collect payments, and ensure accurate patient records while delivering outstanding service.

The role requires strong communication, data entry accuracy, and ability to work with multiple departments to support patient care and compliance with regulatory standards.

Qualifications

• Requires a high school diploma or equivalent.
• Preferred Associate’s degree.
• Minimum 1 year experience in hospital/clinic or customer service environment.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete scheduling, registration, or admission processes.
• Verify insurance and collect co-pays, deductibles, and self-pay portions.
• Input demographic and financial information accurately for the patient record.
• Balance cash drawer and prepare deposits; follow closing procedures.
• Maintain professionalism and adapt communication to patient privacy.
• Collaborate with other departments to ensure smooth patient flow.
• Adhere to laws, regulations, and internal policies.

Skills

Customer service

Data entry

Verbal & written communication

Interpersonal skills

Organization & time management

Attention to detail

Conflict resolution

Team collaboration

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Windows applications

Job description

Ochsner Health in the United States is seeking a patient access assistant focused on courteous scheduling, registration, and check-in. You will verify insurance, collect payments, and ensure accurate patient records while delivering outstanding service.

The role requires strong communication, data entry accuracy, and ability to work with multiple departments to support patient care and compliance with regulatory standards.