Patient Access Specialist - Registration & Billing

Cone Health; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cone Health in Greensboro, NC is seeking a friendly front desk registrar to assist patients through the registration process, verifying demographics and insurance information to ensure accurate payment processing and billing. The role supports new employee registration workflows, collects co-pays, handles deposits, and follows No Surprise Act guidelines while maintaining a tidy cash drawer.

Responsibilities include appointment scheduling, referrals, approvals, and delivering a positive guest

Qualifications

• 1 year clerical experience in a medical setting.
• Proficient in EPIC Cadence/Prelude.
• Customer service experience in healthcare setting.

Responsibilities

• Assists patients through the registration process verifying patient demographics and insurance information for payment processing and billing.
• Assists new employees with registration workflows.
• Follows protocols for collecting and posting co-pays and review of records for bad debt.
• Maintains accurate cash drawer and prepares daily deposits.
• Coordinates scheduling and follow-up for appointments, referrals, and testing.
• Manages calls, messages, and emails and coordinates follow-up when needed.

Skills

Medical front desk experience

Cash handling

Healthcare customer service

Education

High School Diploma or equivalent

Graduate of a certified medical office training course

Tools

EPIC Cadence/Prelude

Job description

Cone Health in Greensboro, NC is seeking a friendly front desk registrar to assist patients through the registration process, verifying demographics and insurance information to ensure accurate payment processing and billing. The role supports new employee registration workflows, collects co-pays, handles deposits, and follows No Surprise Act guidelines while maintaining a tidy cash drawer.

Responsibilities include appointment scheduling, referrals, approvals, and delivering a positive guest