Patient Access Specialist: Registration & Benefits

Trinity Health; Hudsonville (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

Trinity Health is seeking a Patient Access Representative to greet patients and verify demographic, clinical, financial and insurance information during registration for service. You will enter patient data, collect signatures, and image registration documents at onsite locations.

The role includes processing physician orders, performing online insurance eligibility checks, communicating patient liabilities, and directing patients to financial counseling as needed.

Qualifications

• 1 year customer service experience required.
• HS Diploma or equivalent.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsibilities

• Greet patients and verify demographic, clinical, financial and insurance information.
• Enter patient/guarantor information in the patient accounting system and collect signatures on forms.
• Process signed physician orders and conduct online insurance eligibility/benefit verification as needed.
• Notify patient/guarantor and collect patient liabilities; refer to financial counseling when appropriate.
• Provide escort and directional support to patients, family members and visitors.

Skills

Customer service

Medical terminology

Insurance verification

Explain benefits

Education

HS Diploma or equivalent

HFMA CRCR or NAHAM CHAA

Job description

Trinity Health is seeking a Patient Access Representative to greet patients and verify demographic, clinical, financial and insurance information during registration for service. You will enter patient data, collect signatures, and image registration documents at onsite locations.

The role includes processing physician orders, performing online insurance eligibility checks, communicating patient liabilities, and directing patients to financial counseling as needed.