Patient Access Specialist – PT Front Desk

Evolve Orthopedic Partners; City of Saratoga Springs (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

OrthoNY in Saratoga Springs, NY, is seeking a Patient Access Representative for the Physical Therapy department. You will welcome patients, collect registrations, verify benefits, and schedule follow-ups to ensure smooth clinic flow.

Responsibilities include greeting patients, handling calls, data entry in the EMR, collecting payments, and coordinating with other offices. Monday–Friday shifts with varied start times; travel to other OrthoNY locations possible; HIPAA compliance required.

Qualifications

• High School Diploma required; some higher education preferred.
• Experience with EMR/PM systems is required.
• Strong customer service, written and verbal communication skills.

Responsibilities

• Greet patients promptly and professionally.
• Collect registration data and verify insurance information.
• Answer incoming calls and assist patients with inquiries.
• Ensure accurate data entry in the EMR and scheduling systems.
• Collect copayments and balance due; reconcile daily payments.
• Coordinate follow-up appointments and patient communications.
• Maintain confidentiality and HIPAA compliance.

Skills

Exceptional customer service

Excellent communication

Highly organized

Multi-tasking

Travel to multiple locations

HIPAA compliance awareness

Education

High School Diploma

Tools

EMR/PM

Job description

OrthoNY in Saratoga Springs, NY, is seeking a Patient Access Representative for the Physical Therapy department. You will welcome patients, collect registrations, verify benefits, and schedule follow-ups to ensure smooth clinic flow.

Responsibilities include greeting patients, handling calls, data entry in the EMR, collecting payments, and coordinating with other offices. Monday–Friday shifts with varied start times; travel to other OrthoNY locations possible; HIPAA compliance required.