Patient Access Representative - Physical Therapy

Evolve Orthopedic Partners; City of Saratoga Springs (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

OrthoNY in Saratoga Springs, NY, is seeking a Patient Access Representative for the Physical Therapy department. You will welcome patients, collect registrations, verify benefits, and schedule follow-ups to ensure smooth clinic flow.

Responsibilities include greeting patients, handling calls, data entry in the EMR, collecting payments, and coordinating with other offices. Monday–Friday shifts with varied start times; travel to other OrthoNY locations possible; HIPAA compliance required.

Qualifications

• High School Diploma required; some higher education preferred.
• Experience with EMR/PM systems is required.
• Strong customer service, written and verbal communication skills.

Responsibilities

• Greet patients promptly and professionally.
• Collect registration data and verify insurance information.
• Answer incoming calls and assist patients with inquiries.
• Ensure accurate data entry in the EMR and scheduling systems.
• Collect copayments and balance due; reconcile daily payments.
• Coordinate follow-up appointments and patient communications.
• Maintain confidentiality and HIPAA compliance.

Skills

Exceptional customer service

Excellent communication

Highly organized

Multi-tasking

Travel to multiple locations

HIPAA compliance awareness

Education

High School Diploma

Tools

EMR/PM

Job description

Join the OrthoNY team as a Patient Access Representative in our Physical Therapy department at our new clinic in Saratoga Springs, NY! You'll play a key role in ensuring our patients receive exceptional care from their very first interaction.

Monday-Friday - Shifts will range Monday-Thursday 6am-3pm, 10:30am-7pm and Fridays 8:30am-5pm.

Description

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Knowledge of medical insurances preferred;
• Exceptional customer service skills required;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;
• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.