Patient Access Specialist — PRN Nights (Austin)

Complete Care; Austin (TX); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

Tuition reimbursement

Paid time off and flexible scheduling

Supportive work culture

Free Emergency Care at Complete Care

Job summary

Complete Care is seeking a Patient Access Specialist for PRN Nights (7pm–7am) in Westlake/Austin to greet patients, verify insurance, and register patients while coordinating with clinical teams to ensure smooth arrival and billing processes. Requirements include 1–2 years of medical insurance verification, 2–3 years of medical customer service, a High School Diploma or GED, and BLS within 60 days.

Flexibility for evenings, weekends, and holidays is essential; MS Office and EMR/EPM experience

Qualifications

• 1–2 years of Medical Insurance verification experience.
• 2–3 years of Customer Service experience in the medical field.
• BLS certification through the American Heart Association within 60 days from start date.
• High School Diploma or GED is required.
• Experience with MS Office and EMR/EPM systems.

Responsibilities

• Greet and assist patients in-person and by phone, registration, and inquiries.
• Verify patient insurance and demographic information accurately.
• Provide strong phone and verbal communication skills with active listening.
• Manage patient flow.
• Collect necessary paperwork and coordinate with departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

Skills

Customer service

Insurance verification

MS Office

EMR/EPM systems

Education

High School Diploma or GED

Tools

MS Office

EMR/EPM systems

Job description

Complete Care is seeking a Patient Access Specialist for PRN Nights (7pm–7am) in Westlake/Austin to greet patients, verify insurance, and register patients while coordinating with clinical teams to ensure smooth arrival and billing processes. Requirements include 1–2 years of medical insurance verification, 2–3 years of medical customer service, a High School Diploma or GED, and BLS within 60 days.

Flexibility for evenings, weekends, and holidays is essential; MS Office and EMR/EPM experience