Patient Access Specialist - PRN & Flexible Hours

Logan Health Shelby; United States; On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Matching 401(k) plan

Employee Assistance Program

Hourly differential pay for shifts

Job summary

Logan Health Shelby is seeking a patient registration / administrative support professional to collect demographics, verify insurance, and calculate patient liabilities. You will enter data into the registration system, inform patients of out-of-pocket costs, and refer to financial counseling as needed.

The role requires knowledge of medical terminology, strong communication, and the ability to work with diverse teams. PRN/part-time flexibility is offered to support operational needs.

Qualifications

• Related coursework beyond high school or experience in a complex administrative support position required.
• Previous work experience in registration, financial clearance or patient financial services with strong working knowledge of healthcare insurance and benefit programs preferred.
• Associate's or Bachelor's degree preferred.
• Minimum of one (1) year experience in a customer service focus position required.
• Possess knowledge and understanding of medical terminology and medical coding preferred.
• Patient Access (scheduling, registration, financial clearance), insurance verification, billing or certified medical assistant experience preferred.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Responsibilities

• Prioritizes and completes registrations in the order of the patients' acuity level as determined by the clinical staff and department protocol.
• Interviews patient or family member to gather demographic, insurance and/or visit specific information, and verifies data received from previous visits or pre-registration.
• Ensures accurate collection and inputs critical data elements.
• Launches insurance verification software to verify insurance eligibility and benefits.
• Calculates and communicates out of pocket liability as appropriate.
• Collects and processes payment for current service and any previous balances consistent with the cash management and posting policies.
• Identifies and refers self-pay patients to financial counseling per department procedure.
• Maintains knowledge of: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral, and a list of current accepted insurance plans.
• Proactively communicates issues involving customer service and process improvement opportunities to leadership.
• Meets productivity, quality requirements, and takes ownership of work to ensure excellent service is provided.
• Develops and maintains knowledge and skills to identify insurance plans correctly in systems and understands contract requirements to ensure accurate insurance information.
• Provides administrative services to support effective and efficient operations to assigned area(s).
• The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Maintains regular and consistent attendance as scheduled by department leadership.

Skills

Customer service

Communication

Teamwork

Confidentiality

Organizational skills

Education

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite

Insurance verification software

Job description

Logan Health Shelby is seeking a patient registration / administrative support professional to collect demographics, verify insurance, and calculate patient liabilities. You will enter data into the registration system, inform patients of out-of-pocket costs, and refer to financial counseling as needed.

The role requires knowledge of medical terminology, strong communication, and the ability to work with diverse teams. PRN/part-time flexibility is offered to support operational needs.