Patient Access Specialist — PRN

Provider Careers at Bronson Medical Group; Kalamazoo (MI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Bronson Healthcare in Kalamazoo, MI is seeking a Patient Representative - PRN to support patient access and registration across multiple facilities. You will verify insurance, collect payments, schedule appointments, and communicate price estimates.

The role requires excellent customer service, HIPAA awareness, basic typing, and the ability to handle high-volume, deadline-driven work in a team.

Qualifications

• Previous customer service experience required.
• Knowledge of HIPAA and confidentiality requirements.
• Basic typing at 45 WPM and Windows proficiency.
• Medical terminology and CPT/ICD-10 coding preferred.
• Experience with billing and payments is a plus.

Responsibilities

• Greet and register patients accurately and efficiently.
• Verify insurance eligibility using online systems.
• Provide and collect required patient information and payments.
• Schedule and communicate appointments for multiple facilities.
• Maintain confidentiality and follow workflow and balancing procedures.

Skills

Customer service

HIPAA knowledge

Typing 45 WPM

Insurance verification

Payment collection

Education

High School Diploma or equivalent

Associate's degree in related field

CHAA certification preferred

Job description

Bronson Healthcare in Kalamazoo, MI is seeking a Patient Representative - PRN to support patient access and registration across multiple facilities. You will verify insurance, collect payments, schedule appointments, and communicate price estimates.

The role requires excellent customer service, HIPAA awareness, basic typing, and the ability to handle high-volume, deadline-driven work in a team.