Patient Access Specialist: First Impression & Registration

Baptist Health; Lexington, Northern (KY, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Baptist Health Medical Group is seeking a friendly, organized Patient Access Coordinator to join our Primary Care team in the Lexington area. You will welcome patients, register them, verify insurance, and discuss benefits with empathy to ensure a smooth visit.

The role requires strong computer skills, attention to detail, and excellent communication. Join a collaborative team dedicated to delivering compassionate patient care in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Skills

Medical terminology

Data entry

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Baptist Health Medical Group is seeking a friendly, organized Patient Access Coordinator to join our Primary Care team in the Lexington area. You will welcome patients, register them, verify insurance, and discuss benefits with empathy to ensure a smooth visit.

The role requires strong computer skills, attention to detail, and excellent communication. Join a collaborative team dedicated to delivering compassionate patient care in a fast-paced healthcare setting.