Patient Access Specialty Clinics (PRN/ Intermittent)

denverhealth

Denver (CO)

On-site

USD 29,000 - 34,000

Full time

4 days ago

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Benefits offered by this job

On-site fitness center

Tuition assistance

Loan forgiveness eligibility

Career advancement pathways

Well-being programs

Job summary

Denver Health is seeking a Patient Access Specialist (PRN/Intermittent) to serve as the first point of contact in outpatient clinics. You will verify demographics, collect payments, and support seamless registration and clinic flow.

Responsibilities include insurance verification, explaining financial responsibilities, and maintaining accurate patient data in the EHR. PRN schedule supports clinic coverage and team needs.

Qualifications

No HS diploma or GED required.
No prior work experience required.
Familiarity with Epic is a plus.
Strong organizational skills and attention to detail.

Responsibilities

Registers and checks in patients for outpatient services and maintains encounters in the EHR.
Collects co-pays and explains financial responsibilities to patients.
Coordinates with clinics to support efficient flow and timely access to care.
Verifies insurance eligibility and benefits using payer portals.
Meets productivity, quality, and accuracy standards and supports audits.
Provides coverage across departments as needed.
Supports training of new hires as needed.

Skills

Organization & detail

Effective communication

Problem solving

Prioritize workflow

Team collaboration

Typing 25 wpm

MS Office

Education

No HS diploma or GED

Tools

Epic

Job description

We are recruiting for a mission-driven Patient Access Specialty Clinics (PRN/ Intermittent) to join our team! We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Admissions & Registration Scvs

Job Summary

Under minimal supervision, the Patient Access Specialist serves as the first point of contact for patients and families across all outpatient clinic registration areas. This role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The Patient Access Specialist works closely with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, while providing flexible coverage across clinics as needed.

Essential Functions :

Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects, verifies, and updates demographic, guarantor, and insurance information at each visit to support accurate billing, continuity of care, and compliance with organizational policies. (20%)
Talks with patients about their financial responsibilities in a clear and respectful way, including co-pays, deductibles, deposits, and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%)
Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access; communicates delays, coverage concerns, or registration issues that may impact patient care or throughput; and supports same-day add-ons, walk-ins, and schedule changes. (15%)
Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service, identifies coverage limitations, referral or authorization requirements, and potential self-pay situations, and works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%)
Meets established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, while participating in audits, quality and process improvement initiatives. (10%)
Provides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%)
Ensures adherence to all applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations, across all departments and clinics in the performance of patient access activities. (10%)
Serves as a resource for new hires by providing ongoing training support and answering questions as needed. (5%)

Education :

No High School Diploma and/or No GED required

Work Experience :

No experience required

Licenses :

Knowledge, Skills and Abilities :

Organization and Attention to detail
Effective communication
Ability to Problem Solve
Ability to prioritize workflow and determine priority
Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
Ability to multi-task and handle a high volume of tasks at one time
Ability to enter data quickly and accurately
Ability to complete daily work by the end of the shift
Ability to work collaboratively with a team
Ability to type 25 wpm.
Knowledge of Microsoft Office Suite.
Familiarity with Epic

* This is a PRN/ Intermittent position.

Shift

Varies (United States of America)

Work Type

PRN/Intermittent

Salary

$21.00 - $24.93 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with exceptional retirement contributions, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.