Patient Access Specialist - Onsite, Tuition & Certifications

Ensemble Health Partners; Virginia; Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a Patient Access Associate Specialist for on-site work at Ballad - Russell County Hospital in Lebanon, VA. The role focuses on admitting patients, verifying insurance, and providing excellent customer service while ensuring compliance and accurate data entry.

Key duties include MRN assignment, eligibility checks, ABN handling, and patient education. Requires strong communication and at least 1 year of customer service experience, with CRCR certification due

Qualifications

• 1+ year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire.

Responsibilities

• Handle admitting duties for all hospital patients.
• Verify demographic and insurance information and collect payments.
• Assign MRNs and perform medical necessity/compliance checks.
• Explain consent forms and patient education documents.
• Use ABN software to inform Medicare patients of possible non-payment.
• Respond to calls and provide compassionate customer service.
• Support POS collections and billing processes to help clean claims.

Skills

Customer service

Communication

Empathy

Education

High School Diploma/GED

Tools

ABN software

Insurance verification system

Overlay tool

Phone switchboard

Job description

Ensemble Health Partners is seeking a Patient Access Associate Specialist for on-site work at Ballad - Russell County Hospital in Lebanon, VA. The role focuses on admitting patients, verifying insurance, and providing excellent customer service while ensuring compliance and accurate data entry.

Key duties include MRN assignment, eligibility checks, ABN handling, and patient education. Requires strong communication and at least 1 year of customer service experience, with CRCR certification due