Patient Access Specialist Endocrinology

Inova Health; Ashburn (VA); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness program

Retirement matching

Education assistance

Student loan assistance

Mental health support

Job summary

Inova Endocrinology - Filigree is seeking a dedicated Patient Access Specialist to join our team in Ashburn, VA. This full-time role runs Monday through Friday, 8:00am to 5:00pm, with a focus on admitting and scheduling patients, performing insurance verifications, and providing financial counseling.

Inova is recognized as a healthcare leader in safety, quality, and patient experience with a strong commitment to its team members, featuring comprehensive benefits and growth opportunities within

Qualifications

• High School diploma or GED.
• At least 1 year of patient access experience.
• Ability to adhere to Inova's Service Excellence standards.

Responsibilities

• Admit, schedule, and register patients.
• Conduct insurance verifications and assess coverage.
• Provide financial counseling and explain patient financial options.
• Coordinate with departments and assist with referrals and scheduling.
• Assist with use of kiosks and patient communication.

Skills

Patient registration

Insurance verification

Financial counseling

Communication

Education

High School or GED

Job description

Inova Endocrinology - Filigree is looking for a dedicated Patient Access Specialist to join the team. This position is full-time, Monday-Friday, office hours 8:00am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Can include other duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 1 year of patient access experience