Patient Access Associate

Inova Health; Leesburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Committed to Team Member Health

Retirement

Tuition and Student Loan Assistance

Mental Health Support

Work/Life Balance

Job summary

Inova Loudoun Hospital - Lansdowne (Outpatient) seeks aPatient Access Associate to join our team in a full-time capacity, Monday through Friday, 6:45 AM to 3:15 PM. The role supports patient intake, registration, scheduling and basic financial counseling, while maintaining accurate records.

We value HIPAA compliance, meticulous data entry, and exceptional customer service to ensure a smooth patient experience.

Qualifications

• High School diploma or GED required.
• Preferred: 2 years of customer service experience.

Responsibilities

• Registers patients, verifies identity and insurance.
• Answers phones and uses EMR and eligibility tools.
• Notifies case managers and documents referrals.
• Provides estimates and collects payments.
• Verifies basic eligibility and coverage.
• Answers routine questions and escalates issues.
• Assists with check-in at patient kiosks.
• Delivers appointment and billing information with empathy.
• Documents and routes referrals.
• Schedules routine appointments.
• Requests routine transport and confirms details.
• Flags duplicate records in HIM and scans IDs.
• Flags cases needing utilization review.
• Ensures HIPAA, OSHA and related compliance.

Skills

Customer service

Phone support

Education

High School or GED

Tools

EMR software

Job description

Inova Loudoun Hospital - Lansdowne (Outpatient) is looking for a dedicated Patient Access Associate to join the team. This role will be full-time, Monday-Friday, 6:45 AM - 3:15 PM.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, & flexible work schedules

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules for routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School or GED

Preferred Qualifications:

• Experience: 2 years of customer service