Patient Access Specialist: On‑Site Growth & Certifications

Ensemble Health Partners; Louisiana (MO); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners is seeking a Part-time on-site Patient Access Specialist for the hospital in Sheboygan, WI. You will perform admitting duties, collect insurance data, and ensure regulatory compliance while delivering strong customer service.

Qualifications include 1+ year of customer service and a willingness to embrace AI-facilitated processes. The role offers bonus incentives, tuition reimbursement, and tuition certification opportunities.

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Responsibilities

• The Patient Access Representative is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements.
• Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion.
• Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities.
• Responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
• Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name.

Skills

Customer service

AI openness

Education

High School Diploma/GED

Job description

Ensemble Health Partners is seeking a Part-time on-site Patient Access Specialist for the hospital in Sheboygan, WI. You will perform admitting duties, collect insurance data, and ensure regulatory compliance while delivering strong customer service.

Qualifications include 1+ year of customer service and a willingness to embrace AI-facilitated processes. The role offers bonus incentives, tuition reimbursement, and tuition certification opportunities.