Patient Access Specialist: Nights & Weekends

Minnie Hamilton Health Care Center Inc; Grantsville (WV); On-site; USD 18,000 - 19,000; Full time

Job summary

Minnie Hamilton Health Care Center Inc. in Grantsville, WV seeks a Patient Access Representative to manage patient registration, verify insurance, and communicate financial responsibilities, ensuring a smooth patient flow and positive experience across MHHS locations.

The role requires HIPAA compliance, accurate EHR data entry, and strong customer service skills. This full‑time night/weekend position offers an essential frontline role in our hospital setting.

Qualifications

• High school diploma or equivalent required.
• Prior experience in patient access, registration, healthcare front office, or customer service preferred.
• Knowledge of insurance types, coverage verification, and healthcare terminology preferred.
• Strong computer skills and ability to learn electronic health record systems.
• Excellent communication, organization, and customer service skills.

Responsibilities

• Greets patients and visitors professionally and provides courteous, accurate assistance.
• Registers patients accurately in the electronic health record, ensuring complete demographic, insurance, and consent information.
• Verifies insurance eligibility, benefits, and authorization requirements prior to or at time of service.
• Identifies coverage discrepancies or registration issues and escalates appropriately to the Patient Access Supervisor.
• Collects required forms, signatures, and payments in accordance with MHHS policies.
• Explains financial responsibility information to patients, including copays, deductibles, and available financial assistance options.
• Schedules, confirms, and updates patient appointments as assigned.
• Maintains patient confidentiality and complies with HIPAA and privacy requirements at all times.
• Coordinates with clinical departments, billing, and care teams to support efficient patient flow.
• Documents all interactions, corrections, and required follow-up accurately and timely in the system.
• Responds to patient questions and concerns with professionalism and empathy.
• Performs other job-related duties as assigned.

Skills

Communication

Organization

Customer Service

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Minnie Hamilton Health Care Center Inc. in Grantsville, WV seeks a Patient Access Representative to manage patient registration, verify insurance, and communicate financial responsibilities, ensuring a smooth patient flow and positive experience across MHHS locations.

The role requires HIPAA compliance, accurate EHR data entry, and strong customer service skills. This full‑time night/weekend position offers an essential frontline role in our hospital setting.