Patient Access Specialist Transplant Services

Inova Health; Fairfax (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement plan with 5% employer match

Tuition & student loan assistance: up 

Mental health support for employees

Job summary

Inova Fairfax Medical Campus – Transplant Services is seeking a dedicated Patient Access Specialist to join our team. This full-time role (Mon–Fri, 8:30am–5:00pm) focuses on admitting and scheduling patients, performing insurance verifications, and providing financial counseling to ensure smooth patient access to transplant services.

Inova Health System consistently ranks as a national healthcare leader in safety, quality, and patient experience, with recognition as a top employer in the DC

Qualifications

• High School diploma or GED required.
• 1 year of patient access experience.
• Strong communication and customer service skills.

Responsibilities

• Admit and schedule patients, verify authorizations and document information.
• Assist with insurance verification and determine patient financial responsibilities.
• Provide financial counseling and assist with enrollment in assistance programs as needed.
• Coordinate with scheduling, referrals, and ancillary departments.
• Educate patients about kiosks and help with patient communications.
• Support HIM/ROI activities and ensure accurate chart documentation.

Skills

Patient intake

Insurance verification

Financial counseling

Documentation

Communication

Education

High School diploma or GED

Job description

Inova Fairfax Medical Campus - Transplant Services is looking for a dedicated Patient Access Specialist to join the team. This position is full-time, Monday-Friday, scheduled hours 8:30am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Can include other duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 1 year of patient access experience