Patient Access Specialist: Multidisciplinary Care Navigator

Terry Reilly Health Services; Boise (ID); On-site; USD 22,000 - 29,000; Full time

Job summary

Terry Reilly Health Services in Boise, Idaho is seeking a Patient Access Specialist to greet and assist patients with a courteous, efficient approach from arrival through checkout. You will schedule and register patients, collect required data, determine eligibility for services, and counsel on payment policies while monitoring and collecting balances.

The position also manages the waiting area, communicates wait times, and maintains a clean, welcoming environment.

Qualifications

• Ability to provide strong customer service to a complex patient population.
• Good verbal and written communication skills.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.

Responsibilities

• Greet, direct, and assist patients and visitors in a professional, courteous, and efficient manner during their visit.
• Schedule and register patients, including accurate data collection.
• Determine eligibility for services and counsel patients regarding payment policies, monitoring and collection of monies due.
• Manage waiting room atmosphere, inform patients about wait times, and keep waiting area clean and comfortable.

Skills

Customer service

Communication skills

EHR

Microsoft Office

Multi-line phone

Tools

Microsoft Word

Microsoft Excel

Job description

Terry Reilly Health Services in Boise, Idaho is seeking a Patient Access Specialist to greet and assist patients with a courteous, efficient approach from arrival through checkout. You will schedule and register patients, collect required data, determine eligibility for services, and counsel on payment policies while monitoring and collecting balances.

The position also manages the waiting area, communicates wait times, and maintains a clean, welcoming environment.