Patient Access Specialist - Caldwell / Cleveland

Terry Reilly Health Services; Boise (ID); On-site; USD 25,000 - 28,000; Full time

Job summary

Terry Reilly Health Services in Boise, Idaho, seeks a Patient Access Specialist to greet and guide patients and visitors, handle scheduling and data collection, determine eligibility, and explain payment policies. Starting pay is $18.28 per hour DOE, with a focus on a positive patient experience and efficient front-desk operations.

The role requires strong customer service and communication, plus experience with EHR and MS Office.

Qualifications

• Ability to provide strong customer service to a complex patient population.
• Good verbal and written communication skills.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.

Responsibilities

• Greet, direct, and assist patients and visitors in a professional, courteous, and efficient manner during their visit.
• Schedule and register patients and collect required data.
• Determine eligibility for services and counsel patients regarding payment policies.
• Manage waiting room atmosphere, inform patients about wait times, and maintain a clean waiting area.

Skills

Customer service

Verbal communication

Written communication

EHR navigation

Tools

EHR software

Microsoft Word

Microsoft Excel

Telephone system

Job description

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.

We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance.

Starting Pay DOE: $18.28

General Responsibilities

This position is responsible for greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner and throughout their visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring and collection of monies due. The Patient Access Specialist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.

Minimum Qualifications

• Ability to provide strong customer service to a complex patient population.
• Good verbal and written communication skills.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.

Preferred Qualifications

• Experience as a receptionist in a medical, dental, or social services setting.
• Working knowledge of Microsoft Word and Excel.
• Basic bookkeeping skills, including cash handling, posting charges, and deposits
• Bilingual abilities (English/Spanish).

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.