Patient Access Specialist III: Scheduling & Care Coordination

City of Hope; Irvine (CA); On-site; USD 40,000 - 60,000; Part time

Job summary

City of Hope in Irvine, California, is seeking a Registration and Scheduling professional to join our transformative team. This Per Diem Opportunity involves providing patients with an excellent experience while coordinating appointments and addressing their needs through inbound calls.

The role requires independent judgement, exceptional customer service, and strong communication skills to manage multiple tasks effectively. A minimum of two years' experience in a clinical setting is preferred, along with medical terminology knowledge.

Qualifications

• Two years related experience registering and scheduling complex patient appointments in a clinic or hospital setting.
• Medical terminology experience required.
• Preferably two years front desk oncology practice experience.

Responsibilities

• Coordinate patient appointments across multiple hospital departments.
• Ensure a high level of customer service by greeting patients and visitors.
• Maintain thorough knowledge of policies and procedures to perform duties efficiently.

Skills

Customer Service

Multi-tasking

Communication

Education

High School or equivalent

Tools

EPIC electronic medical record

Telecommunications systems

Job description

City of Hope in Irvine, California, is seeking a Registration and Scheduling professional to join our transformative team. This Per Diem Opportunity involves providing patients with an excellent experience while coordinating appointments and addressing their needs through inbound calls.

The role requires independent judgement, exceptional customer service, and strong communication skills to manage multiple tasks effectively. A minimum of two years' experience in a clinical setting is preferred, along with medical terminology knowledge.