Senior Patient Access & Scheduling Specialist

City of Hope; Duarte (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

City of Hope in Duarte, CA is seeking a Patient Access Representative III to handle patient check-in/check-out, schedule appointments across multiple departments, verify insurance, and collect co-pays. The role requires independent judgment and strong multitasking to support a seamless patient experience.

The candidate will use telecommunications and computer systems to create accounts, coordinate with Financial Counselors, and ensure financial clearance and accurate registration for services.

Qualifications

• High School diploma or equivalent.
• Two years related experience registering and scheduling complex patient appointments in a clinic or hospital setting.
• Medical terminology experience required.

Responsibilities

• Registration and Scheduling: Registers, pre-registers, consents and schedules all patient appointment types across clinics, ancillary areas and hospital.
• Customer Service: Serve as a liaison between patients and support staff, ensuring high levels of service and effective communication.
• Quality Assurance: Maintain productivity and accuracy per department standards and policies.
• Miscellaneous Duties: Answering calls, filing, inventory, data entry and other related tasks.

Education

High School or equivalent

Job description

City of Hope in Duarte, CA is seeking a Patient Access Representative III to handle patient check-in/check-out, schedule appointments across multiple departments, verify insurance, and collect co-pays. The role requires independent judgment and strong multitasking to support a seamless patient experience.

The candidate will use telecommunications and computer systems to create accounts, coordinate with Financial Counselors, and ensure financial clearance and accurate registration for services.