Patient Access Specialist II: Welcome Center & Check-In

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off

Paid Holidays

Tuition Assistance

Wellness Programs

Job summary

Johns Hopkins Health System at Johns Hopkins Hospital in Baltimore, MD, is seeking a Patient Access Specialist to support patient intake and registration workflows. You will check in patients, collect co-pays, and coordinate with a multidisciplinary team to ensure smooth first-contact experiences.

The role emphasizes compassionate customer service, accuracy in registrations, and collaboration across oncology services within a premier health system.

Qualifications

• 2+ years of experience in medical office, hospital, medical call center or similar customer service environment.
• Proven ability to communicate clearly with patients and families.
• Strong organizational and multitasking skills.
• Ability to think quickly and problem solve.
• Ability to talk and type simultaneously with strong attention to detail.

Responsibilities

• Help patients receive world-class care at Maryland's premier medical institution.
• Work at the Welcome Center and check-in kiosk.
• Perform check-in for patients in Medical Oncology and Radiation Oncology.
• Collect co-pays and self-paid balances.
• Manage registration work queues.
• Create connections with patients while working with an exceptional, multi-disciplinary team.

Skills

Medical office experience

Customer service

Verbal & written communication

Education

High school diploma or GED

Job description

Johns Hopkins Health System at Johns Hopkins Hospital in Baltimore, MD, is seeking a Patient Access Specialist to support patient intake and registration workflows. You will check in patients, collect co-pays, and coordinate with a multidisciplinary team to ensure smooth first-contact experiences.

The role emphasizes compassionate customer service, accuracy in registrations, and collaboration across oncology services within a premier health system.