Patient Access Specialist II

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off

Paid Holidays

Tuition Assistance

Wellness Programs

Job summary

Johns Hopkins Health System at Johns Hopkins Hospital in Baltimore, MD, is seeking a Patient Access Specialist to support patient intake and registration workflows. You will check in patients, collect co-pays, and coordinate with a multidisciplinary team to ensure smooth first-contact experiences.

The role emphasizes compassionate customer service, accuracy in registrations, and collaboration across oncology services within a premier health system.

Qualifications

• 2+ years of experience in medical office, hospital, medical call center or similar customer service environment.
• Proven ability to communicate clearly with patients and families.
• Strong organizational and multitasking skills.
• Ability to think quickly and problem solve.
• Ability to talk and type simultaneously with strong attention to detail.

Responsibilities

• Help patients receive world-class care at Maryland's premier medical institution.
• Work at the Welcome Center and check-in kiosk.
• Perform check-in for patients in Medical Oncology and Radiation Oncology.
• Collect co-pays and self-paid balances.
• Manage registration work queues.
• Create connections with patients while working with an exceptional, multi-disciplinary team.

Skills

Medical office experience

Customer service

Verbal & written communication

Education

High school diploma or GED

Job description

Job Details

Requisition #: 676016

Location: Johns Hopkins Hospital, Baltimore, MD 21287

Category: Clerical and Administrative Support

Schedule: Day Shift

Employment Type: Full Time

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. Read morehere!

Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth.YOU belong here.

What awaits you:

• Great schedule!

  
  
  
  

  • Monday - Friday, normal business hours

  
  
  
  



• Room for growth!




• Outstanding team in a diverse work environment!




• Medical, Dental, and Vision Insurance.




• Retirement Savings Plan w/employer contribution.




• Generous Paid Time off & Paid holidays!




• Employee and Dependent Tuition assistance benefits!




• Health and wellness programs and MORE!

As a Patient Access Specialist, you'll:

• Help patients receive world-class care at Maryland's premier medical institution.




• Work at the Welcome Center and check-in kiosk.




• Perform check-in for patients in Medical Oncology and Radiation Oncology.




• Collect co-pays and self-paid balances.




• Manage registration work queues.




• Create connections with patients while working with an exceptional, multi-disciplinary team.

What you'll bring:

• 2+ years of experience in medical office, hospital, medical call center or similar customer service environment




• High school diploma or GED




• Passion for helping others




• Ability to think quickly and problem solve




• Ability to talk and type simultaneously, with excellent verbal and written communication skills.




• Important Notice:Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum $18.87/hour - Maximum $31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.