Patient Access Specialist II: Front Desk & Verifications

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time Off

Parental Leave

Retirement Plan

Tuition Reimbursement

PSLF Qualified Employer

Job summary

UT Southwestern Medical Center is seeking a Patient Access Representative II to register patients, collect insurance information, and verify demographics with a patient-centered, compassionate approach. The role requires HIPAA awareness and excellent customer service.

The position may travel between on- and off-campus locations and participates in a stated career ladder based on responsibilities and performance. Training is provided to support growth within UT Southwestern.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months' experience in patient access or front desk Registration.
• Experience in EPIC environment preferred.

Responsibilities

• Pre-register/register patients for services and collect demographic/insurance data.
• Verify information, obtain IDs/insurance cards, and document in the system.
• Provide excellent customer service and explain processes per HIPAA guidelines.
• Coordinate with departments to obtain approvals and pre-certifications as needed.

Skills

Customer service

Front desk

Multitasking

Communication

Data entry

Empathy

Education

High School Diploma

Tools

EPIC system

Microsoft Office

Job description

UT Southwestern Medical Center is seeking a Patient Access Representative II to register patients, collect insurance information, and verify demographics with a patient-centered, compassionate approach. The role requires HIPAA awareness and excellent customer service.

The position may travel between on- and off-campus locations and participates in a stated career ladder based on responsibilities and performance. Training is provided to support growth within UT Southwestern.