Patient Access Specialist II — Front Desk & Scheduling (PT)

Primary-Health-Care,-Inc.; Ames (IA); Presencial; USD 23.000 - 35.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Generous PTO accrual

401k with company match

Medical, dental, and vision

Descripción de la vacante

PHC Ames Clinic, part-time at 8 AM–12 PM, Monday–Friday, located in Ames, IA, seeks an attentive Patient Access Representative II to ensure a positive patient experience. You will greet patients, complete registrations, verify insurance, schedule appointments, and support revenue cycle processes in a clinic with medical, behavioral health, and dental services.

The role requires strong customer service, data accuracy, and familiarity with registration systems.

Formación

• 1 year in healthcare/human services or 2 years in customer service.
• Excellent customer service and service excellence commitment.
• Effective verbal and written communication.
• Good problem-solving and critical thinking.
• Initiative, dependability, and teamwork.
• Strong interpersonal skills and professionalism.

Responsabilidades

• Greet visitors and provide prompt, friendly service.
• Schedule patient appointments for medical and dental clinics.
• Complete patient registration with attentive data collection.
• Load and verify insurance information using Real Time Eligibility.
• Assist with revenue cycle processes and patient payments.
• Scan and index documents into electronic health records.
• Support scheduling optimization and recall outreach.
• Collaborate with care teams to improve patient satisfaction.

Conocimientos

Customer service

Verbal and written communication

Basic math

Microsoft Office

Problem solving

Teamwork

Attention to detail

Phone etiquette

Educación

Associate degree (preferred)

Herramientas

Electronic Health Records (EHR)

Descripción del empleo

PHC Ames Clinic, part-time at 8 AM–12 PM, Monday–Friday, located in Ames, IA, seeks an attentive Patient Access Representative II to ensure a positive patient experience. You will greet patients, complete registrations, verify insurance, schedule appointments, and support revenue cycle processes in a clinic with medical, behavioral health, and dental services.

The role requires strong customer service, data accuracy, and familiarity with registration systems.