Part-Time Patient Access & Scheduling Specialist

Primary Health Care, Inc.; Ames (IA); Presencial; USD 23.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Generous PTO accrual

401k with company match

Medical, dental, and vision insurance

Life & disability insurance

Flexible spending & health savings

Descripción de la vacante

Primary Health Care, Inc. is seeking a Part Time Patient Access Representative II at the Ames Clinic. This role handles front desk registration, appointment scheduling, insurance verification, and patient payments while ensuring a welcoming and efficient patient experience.

The position is located at the Ames Clinic in Ames, IA, offering 20 hours per week, Monday through Friday from 8 AM to 12 PM. Mileage reimbursement and travel bonuses may apply for coverage at other PHC clinics.

Formación

• Minimum 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role.
• Excellent customer service skills and commitment to service excellence.
• Effective verbal and written communication skills.
• Good problem-solving skills with ability to apply critical thinking.
• Takes initiative and demonstrates dependability.
• Team oriented with ability to collaborate effectively with others.
• Listening and reading skills with ability to follow written and verbal instructions.
• Basic math skills with ability to count money and make change.
• Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications.
• Detail oriented with high degree of accuracy
• Prioritization skills.
• Strong interpersonal skills with ability to establish and maintain effective working relationships with adiverse group of individuals.
• Demonstrates professionalism with ability to remain calm in all situations and show empathy.

Responsabilidades

• Greets patients and visitors, providing prompt, friendly service at the front desk.
• Completes patient registrations and schedules appointments.
• Loads and verifies insurance information using Real Time Eligibility (RTE).
• Verifies eligibility and assists with enrollment/verification processes.
• Collects and applies patient payments, manages cash box per protocol.
• Documents messages and communicates with appropriate staff.
• Scans and indexes patient documents into electronic health records.
• Maintains clinic flow and waiting area, monitors recalls and scheduling.
• Assists with sliding fee program applications and referrals to Medicaid or Marketplace.
• Supports the Patient Care Team and participates in performance improvement activities.

Conocimientos

Excellent customer service

Verbal and written communication

Problem solving / critical thinking

Team oriented / collaboration

Attention to detail

Prioritization

Basic math skills

Basic computer skills (Microsoft Word/

Educación

Associate degree in related field

Herramientas

Multi-line telephone system

Electronic Health Records (EHR)

Descripción del empleo

Primary Health Care, Inc. is seeking a Part Time Patient Access Representative II at the Ames Clinic. This role handles front desk registration, appointment scheduling, insurance verification, and patient payments while ensuring a welcoming and efficient patient experience.

The position is located at the Ames Clinic in Ames, IA, offering 20 hours per week, Monday through Friday from 8 AM to 12 PM. Mileage reimbursement and travel bonuses may apply for coverage at other PHC clinics.