Front Desk Patient Access Specialist II - Part Time

Primary Health Care Inc; Ames (IA); Vor Ort; USD 23.000 - 35.000; Teilzeit

Benefits dieser Stelle

Generous PTO accrual

401k with company match

Medical, dental, and vision insurance

Life & disability insurance

Flexible spending & health savings

Zusammenfassung

Primary Health Care Inc. is hiring a Part Time Patient Access Representative II for the Ames Clinic. The role is 20 hours per week, Monday through Friday from 8 a.m. to 12 p.m., located in Ames, IA. You will greet patients, register, verify insurance, schedule appointments, and support front desk operations.

You will handle payments, document scanning, and access patient records, contributing to timely care and efficient workflows. The position emphasizes customer service and accurate data entry.

Qualifikationen

• Minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role.
• Excellent customer service skills and commitment to service excellence.
• Effective verbal and written communication skills.
• Good problem-solving skills with ability to apply critical thinking.
• Takes initiative and demonstrates dependability.
• Team oriented with ability to collaborate effectively with others.
• Listening and reading skills with ability to follow written and verbal instructions.
• Basic math skills with ability to count money and make change.
• Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications.
• Detail oriented with high degree of accuracy
• Prioritization skills.
• Strong interpersonal skills with ability to establish and maintain effective working relationships with adiverse group of individuals.
• Demonstrates professionalism with ability to remain calm in all situations and show empathy.

Aufgaben

• Greet visitors and provide prompt, friendly service at the front desk.
• Manage the waiting area and maintain a clean, organized reception space.
• Load insurance information into registrations and verify using Real Time Eligibility (RTE).
• Schedule patient appointments and correct registration inaccuracies.
• Collect and apply patient payments; manage cash box per protocols.
• Scan and index patient documents into electronic health records.
• Monitor schedules and contact patients due for recalls to optimize the calendar.
• Assist with enrollment verification and sliding fee program referrals.
• Collaborate with care teams to improve patient satisfaction and workflow.

Kenntnisse

Customer service

Verbal communication

Problem solving

Teamwork

Attention to detail

Cash handling

Microsoft Office

Keyboard data entry

EHR systems

Registration systems

Ausbildung

Associate degree in related field

Tools

Patient registration systems

Electronic health records (EHR)

Multi-line telephone system

Jobbeschreibung

Primary Health Care Inc. is hiring a Part Time Patient Access Representative II for the Ames Clinic. The role is 20 hours per week, Monday through Friday from 8 a.m. to 12 p.m., located in Ames, IA. You will greet patients, register, verify insurance, schedule appointments, and support front desk operations.

You will handle payments, document scanning, and access patient records, contributing to timely care and efficient workflows. The position emphasizes customer service and accurate data entry.