Part-Time Patient Access Clerk | Front Desk & Scheduling

Primary Health Care, Inc (PHC); Ames (IA); Presencial; USD 23.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Mileage reimbursement

Out-of-town travel bonus

PTO accrual

401k with company match

Medical, dental, and vision

Life & disability insurance

Flexible spending & health savings

Pet insurance

Descripción de la vacante

Primary Health Care, Inc (PHC) is seeking a Patient Access Representative II at the Story County Clinic in Ames, IA. This part-time role (20 hours/week, Mon-Fri 8 AM–12 PM) focuses on greeting patients, registration, insurance loading, and scheduling to ensure smooth front desk operations across medical and dental services.

Occasional coverage at other PHC clinics in Ames, Des Moines, and Marshalltown is possible; mileage reimbursement or travel bonus may apply.

Formación

• Minimum 1 year in healthcare, human services or social services; or 2 years in customer service.
• Excellent customer service and commitment to service excellence.
• Verbal and written communication skills.
• Strong problem solving and critical thinking.
• Initiative and dependability; team oriented.
• Detail oriented with high accuracy; ability to follow instructions.
• Basic math and cash handling; proficient with Microsoft Office and internet apps.
• Professionalism with empathy in diverse settings.

Responsabilidades

• Greet visitors with prompt, friendly service and manage the front desk.
• Schedule appointments and complete patient registration accurately.
• Load and verify insurance, use real-time eligibility checks.
• Support sliding fee applications and refer to Patient Service Specialists.
• Collect payments and reconcile cash as per protocol.
• Maintain queues, calls, and messages for the care team.
• Assist with revenue cycle processes and improve workflows.
• Participate in quality improvement activities and team initiatives.

Conocimientos

Customer service

Verbal and written communication

Problem solving

Initiative and dependability

Team oriented

Attention to detail

Prioritization

Professionalism with empathy

Basic math skills

Basic computer skills

Microsoft Office

Electronic health records (EHR)

Multi-line telephone system

Registration systems

Educación

Associate degree in related field

Herramientas

Electronic health records (EHR)

Registration systems

Multi-line telephone system

Microsoft Office

Descripción del empleo

Primary Health Care, Inc (PHC) is seeking a Patient Access Representative II at the Story County Clinic in Ames, IA. This part-time role (20 hours/week, Mon-Fri 8 AM–12 PM) focuses on greeting patients, registration, insurance loading, and scheduling to ensure smooth front desk operations across medical and dental services.

Occasional coverage at other PHC clinics in Ames, Des Moines, and Marshalltown is possible; mileage reimbursement or travel bonus may apply.