Patient Access Specialist II: Front Desk & Scheduling

Cook Children's; Mansfield (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Cook Children’s in Mansfield, TX seeks a Patient Access Specialist II to manage patient registration, demographics intake, and appointment scheduling in a busy clinic setting. The role emphasizes accurate data capture, compliance with HIPAA and payer policies, and effective communication with patients and families.

The position requires a high school diploma and 1-2 years hospital admissions or equivalent experience, with CPR training within 30 days of hire and flexibility in varying shifts.

Qualifications

• High School diploma or equivalent required.
• 1-2 years of hospital admissions or equivalent experience required.
• Knowledge of health care insurance and managed care preferred.
• Ability to type, spell, write or print legibly with general knowledge of PCs.
• Strong interpersonal communication, documentation and customer service skills required.
• Medical terminology preferred.

Responsibilities

• Register patient visit information with high accuracy.
• Obtain patient demographics and third-party information.
• Schedule appointments and perform front office intake functions.
• Explain and present legal, ethical and compliance documents at registration.
• Maintain knowledge of HIPAA, JCAHO, patient rights and payor policies.

Skills

Interpersonal communication

Documentation

Customer service

Medical terminology

Education

High School diploma or equivalent

1-2 years of hospital admissions or equivalent experience

Other hospital or physician office experience

Job description

Cook Children’s in Mansfield, TX seeks a Patient Access Specialist II to manage patient registration, demographics intake, and appointment scheduling in a busy clinic setting. The role emphasizes accurate data capture, compliance with HIPAA and payer policies, and effective communication with patients and families.

The position requires a high school diploma and 1-2 years hospital admissions or equivalent experience, with CPR training within 30 days of hire and flexibility in varying shifts.