Patient Access Specialist II: Financial & Care Coordination

Christiana Care Health Services, Inc.; United States; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Onsite Christiana, Union & Wilmington

Job summary

Christiana Care Health System is seeking an Access Coordinator II to support patient access activities and financial interactions across outpatient, inpatient, ER, or call center settings. The role emphasizes accuracy, patient education on financial responsibility, and collaboration with physicians and insurers.

The position requires an associate degree and 2+ years in a medical/financial environment, with a willingness to travel between sites as needed. Onsite work at multiple campuses is noted.

Qualifications

• Associate degree preferred in a business/medical field.
• Two years’ experience in medical, financial or marketing settings preferred.
• Experience with insurance or third-party payers is preferred.
• Ability to manage multiple software/websites simultaneously.

Responsibilities

• Perform daily registration/verification to manage patient encounters.
• Register encounters to meet clinical and fiscal needs.
• Determine and collect pre-service or at-service payments in various settings.
• Support payment plans and financial assistance options for patients.
• Educate patients on financial responsibilities per their benefit plan.
• Coordinate care activities with insurers, care managers and physician offices.
• Adhere to safety rules and report unsafe conditions promptly.

Skills

Registration/encounter management

Financial counseling

Insurance knowledge

Customer service

Education

Associate degree in Business/Medical related field

Tools

Multiple software/websites

Job description

Christiana Care Health System is seeking an Access Coordinator II to support patient access activities and financial interactions across outpatient, inpatient, ER, or call center settings. The role emphasizes accuracy, patient education on financial responsibility, and collaboration with physicians and insurers.

The position requires an associate degree and 2+ years in a medical/financial environment, with a willingness to travel between sites as needed. Onsite work at multiple campuses is noted.