Patient Access & Billing Liaison — Flexible Schedule

ChristianaCare Hospital West Grove; Aston Township (PA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Flexible Schedule

401K match

Paid referrals

Job summary

ChristianaCare Hospital West Grove is seeking a Patient Access Specialist to serve as a liaison among patients, payers, Patient Financial Services, and health care team members. You will obtain and verify demographic information, secure payments, and maximize hospital reimbursement.

Responsibilities include ensuring proper patient identification, handling registrations, verifying insurances, obtaining authorizations, and supporting billing workflows in a fast-paced admissions environment.

Qualifications

• High School Diploma or GED required.
• 2 years of patient registration and insurance verification experience in a health care setting, preferred.
• Emergency Department registration experience, strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Basic understanding of medical terminology.
• Excellent customer service.
• Fluency in English; written and oral communication.
• Pennsylvania Candidates: Act 33 & Act 73 clearances completed within the last 5 years, or must be obtained prior to start date.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records.
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships.
• The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital.
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff.
• Provide and obtain signatures on required forms and consents.
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system.
• Obtain insurance authorizations as required by individual insurance plans where applicable.
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion.
• Scan all registration and clinical documentation into the system and maintain all medical records.
• Assist with coordinating the transfer of patients to other hospitals when necessary.
• Respond to medical record requests from patients, physicians and hospitals.
• Maintain log of all patients, payments received, transfers and hospital admissions.
• Maintain visitor/vendor log.

Skills

Customer service

Communication

English fluency

Education

High School Diploma or GED

Tools

MS Office

Job description

ChristianaCare Hospital West Grove is seeking a Patient Access Specialist to serve as a liaison among patients, payers, Patient Financial Services, and health care team members. You will obtain and verify demographic information, secure payments, and maximize hospital reimbursement.

Responsibilities include ensuring proper patient identification, handling registrations, verifying insurances, obtaining authorizations, and supporting billing workflows in a fast-paced admissions environment.