Patient Access Specialist II: Elevate Patient Experience

nshs; Arlington Heights (IL); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Career Pathways to PromoteProfessional

Various Medical, Dental, and Vision

Tuition Reimbursement

Free Parking at designated locations

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

The Patient Access Representative II at nshs in Arlington Heights, IL is responsible for efficient patient registrations, scheduling appointments, and verifying insurance coverage to support high-quality healthcare services.

The role requires greeting patients, accurately entering demographic and insurance data into the electronic health records system, coordinating with departments, and answering questions to ensure a smooth registration experience.

Qualifications

• Associates Degree Health Administration preferred.
• Experience in patient access, healthcare administration, or a related field is required.

Responsibilities

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Assist with more complex registration scenarios and problem-solving
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services and follow-up appointments.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Handle patient concerns and escalations, resolving issues effectively.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.
• Assist in identifying process improvements to enhance patient experience.

Skills

Customer service

Communication

Registration

Education

Associates Degree Health Administration Preferred

Job description

The Patient Access Representative II at nshs in Arlington Heights, IL is responsible for efficient patient registrations, scheduling appointments, and verifying insurance coverage to support high-quality healthcare services.

The role requires greeting patients, accurately entering demographic and insurance data into the electronic health records system, coordinating with departments, and answering questions to ensure a smooth registration experience.