Patient Access Specialist II - Efficient Admissions & Billing

Los Angeles Community Hospital; Bellflower (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Los Angeles Community Hospital in Bellflower is seeking a Patient Access Rep II to assist with admissions for inpatients and outpatients and ensure accurate collection of patient information in accordance with hospital policy. You will verify records, handle communications, and support financial processes.

The role requires proficiency in PBX systems and strong English communication, with attention to confidentiality and timely data entry.

Qualifications

• Two years of admitting office and/or PBX operator experience.
• High School Diploma or GED.
• Basic Understanding of Medical Terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a work pace appropriate to workload.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only).

Responsibilities

• Register all patients and complete admission forms accurately.
• Verify patient information and insurance details.
• Ensure accurate data entry and proper documentation.
• Prepare and distribute patient financial folders.
• Confirm accounts are billable and meet pre-certifications.
• Obtain required pre-admission information from physicians’ offices.
• Explain payment policies and collect payments.
• Collect identification and insurance cards; copy cards.
• Verify insurance coverage and eligibility.
• Ensure identification bracelets are placed at admission.
• Operate PBX and route calls to appropriate departments.
• Paging as needed and participate in hospital communications.
• Ensure physicians are authorized to admit and manage delinquency referrals.
• Maintain patient confidentiality and a safe environment.

Skills

Customer service

English communication

Time management

Multitasking

Computer literacy

Professionalism

Teamwork

Education

High School Diploma or GED

Tools

PBX system

Job description

Los Angeles Community Hospital in Bellflower is seeking a Patient Access Rep II to assist with admissions for inpatients and outpatients and ensure accurate collection of patient information in accordance with hospital policy. You will verify records, handle communications, and support financial processes.

The role requires proficiency in PBX systems and strong English communication, with attention to confidentiality and timely data entry.